Privacy Policy

Privacy Policy & SMS Terms and Conditions

Effective Date: February 5, 2026
Last Updated: February 5, 2026

ClearPoint Facility Services (“ClearPoint,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request a quote, or otherwise interact with our services (collectively, the “Services”). Privacy policies are intended to be clear and easy to find, and they should describe how personal data is handled.

1) Who We Are / Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us:

ClearPoint Facility Services
Dallas–Fort Worth
1955 Lakeway Dr., Suite 250
Lewisville, TX 75057
Phone: (972) 777-4805
Email: info@ClearPointFacility.com

Including company contact details in the policy is a common best practice and is often expected for transparency.

2) Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our Services, and information from third parties. Privacy policies typically describe what information is collected and where it comes from. [termly.io]

A. Information You Provide

Depending on how you interact with us, you may provide:

  • Contact information (name, email address, phone number, company name, job title)
  • Service/quote details (facility type, square footage, site address, service schedule preferences, special instructions)
  • Communications (messages sent via forms, email, phone, or other channels)

B. Information Collected Automatically

When you visit our website, we (and our service providers) may automatically collect:

  • Device and usage data (IP address, browser type, device identifiers, pages visited, time spent, referring/exit pages)
  • Log data and diagnostic information
  • Approximate location inferred from your IP address

Many policies include a section explaining automated collection and cookies/trackers.

C. Information From Third Parties

We may receive information from:

  • Analytics and advertising partners (e.g., website traffic reporting)
  • Business partners/referrals
  • Public sources (e.g., business directories)

3) How We Use Your Information

We use the information we collect to operate and improve our Services and to communicate with you. Privacy policies commonly explain why data is collected and how it’s used.

We may use information to:

  • Provide, maintain, and improve our Services
  • Respond to inquiries, requests for quotes, and customer service needs
  • Schedule site walks, appointments, and service communications
  • Send administrative information (e.g., confirmations, updates)
  • Personalize website experience and measure performance
  • Detect, prevent, and address security incidents or fraud
  • Comply with legal obligations and enforce our terms

4) Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, and similar technologies to help our website function and to understand how visitors use it. Privacy policies often disclose cookie use and user controls.

Your choices: You can typically manage cookies through your browser settings. If you disable cookies, some features may not function properly.

Optional enhancement (if applicable): If you use Google Analytics, Meta Pixel, or other tools, list them here and link to their opt-out pages.

5) How We Share Information

We do not sell your personal information in the traditional sense. We may share information in limited circumstances, such as with service providers performing services on our behalf. Privacy policies commonly describe who information is shared with and why. [termly.io]

We may share information with:

  • Vendors and service providers (e.g., website hosting, email services, CRM systems, analytics providers) that process information under instructions from us
  • Professional advisors (e.g., legal, accounting, insurance) as needed
  • Business transfers (e.g., merger, acquisition, reorganization), where information may be transferred as part of a transaction
  • Legal and safety purposes (e.g., to comply with law, respond to lawful requests, protect rights and safety)

6) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. Many privacy policies include a security clause describing protective measures at a high level. [termly.io]

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention disclosures are commonly included and may be required under certain privacy laws.

8) Your Privacy Rights and Choices

Depending on where you live, you may have rights related to your personal information, such as the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain processing (where applicable)

Privacy policies commonly outline user rights and how to exercise them. [termly.io]

How to submit a request:
Email us at info@ClearPointFacility.com or call (972) 777-4805 with your request. We may need to verify your identity before fulfilling certain requests.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Policies often include a children’s privacy statement, especially because children’s data can trigger additional legal requirements.

If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10) External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. Consider reviewing their privacy policies.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Privacy policies are expected to be updated as practices or legal requirements change.

12) Contact Us

If you have questions or concerns about this Privacy Policy, contact us:ClearPoint Facility Services
1955 Lakeway Dr., Suite 250
Lewisville, TX 75057
Phone: (972) 777-4805
Email: info@ClearPointFacility.com

SMS Terms & Conditions

By opting in to receive SMS messages from ClearPoint Facility Service you agree to the following:

1. Message Types

You may receive text messages related to:

  • Service updates and alerts
  • Appointment or meeting reminders
  • Technical support notifications

2. Message Frequency

Message frequency varies based on your interactions with us but will not exceed 4 messages per month.

3. Charges and Fees

Standard message and data rates may apply. Please consult your mobile carrier for details.

4. Help and Support

Text HELP for assistance or contact us at info@clearpointfacility.com.

5. Opt-Out

Text STOP at any time to unsubscribe. You will receive a confirmation message, and no further messages will be sent.

6. Privacy

We respect your privacy. Mobile opt-in information won’t be shared with third parties. For more details, view our Privacy Policy.

7. Terms of Use For more information, please review our Terms & Conditions.

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